We cannot apologize enough for the embarrassment of our team and leadership who work very hard to ensure every customer is served.

Halbert goes on to say, in that press release, “Our team performs collections and generate local / state and federal funding for more than 70 different transactions. Halbert sent out a press release shortly after which said that “all hands are on deck” to catch up on critically outstanding services, most urgently auto dealer packets. The email goes on to say that Halbert anticipates the clerk’s office closing from August 22-26 and then again from September 19-23. To date, our office is stuffing and mailing August 11th mail to customers!!īecause of the backlog of additional work, our office has notified the State, we are having to close for the following weeks to catch up on critically outstanding services. If a simple call from elected to elected would have occurred, we would not be “in this moment”. Additionally, even if an independent office cannot perform a service, State law requires the County to be legally liable to provide the service. Contrary to emails and public communications regarding the Shelby County Clerk mail problems, the Shelby County Clerk MAIL WAS STOPPED due to a lack of funds as per the Shelby County mailroom ( please see official email below ).īecause the customer pays a $2 regular and $5 first class mail fee in order to request a service, Shelby County performs a sweep but historically was never documenting said funds.

Shelby county records tennessee